Privacy Policy

1. Overview

Ridgeback Outdoor Solutions ("Ridgeback," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.ridgebackoutdoorsolutions.com, submit a quote request, or otherwise interact with us.

By using our website or submitting your information, you agree to the practices described in this policy. If you do not agree, please do not submit your information through our website.

2. Information We Collect

Information you provide directly

When you submit a quote request or contact form on our website, we collect:

• Full name
• Email address
• Phone number
• Property type and location details
• Project interest and description
• Any additional information you include in your message

Information collected automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website or source
• Device type (desktop, mobile, tablet)

Information from Facebook Lead Ads

If you submit your information through a Facebook or Instagram lead advertisement, we receive the information you provide through that form, including your name, email address, phone number, and any qualifying questions you answered. This is subject to Meta's data practices as well as our own.

3. How We Use Your Information

We use the information we collect to:

• Respond to your quote request and contact you to schedule a site visit
• Send project-related communications including estimates, confirmations, and invoices
• Send follow-up emails related to your quote inquiry (you may opt out at any time)
• Improve our website and understand how visitors interact with it
• Comply with legal obligations

We do not use your information for unrelated marketing purposes, and we will never sell your personal information to third parties.

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party service providers who assist us in operating our business, under strict confidentiality obligations:

• Jobber — our field service management and CRM platform, used to manage your quote, schedule your project, and send communications. (getjobber.com)
• Email service providers — used to deliver automated follow-up emails related to your quote inquiry.
• Meta (Facebook/Instagram) — if you submitted a lead form through a Facebook or Instagram ad, Meta has collected and transmitted your information per their own privacy policy.
• Website analytics tools — used to understand aggregate traffic and usage patterns on our website.

We may also disclose your information if required by law or to protect the rights and safety of Ridgeback Outdoor Solutions or others.

5. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. Cookies are small data files stored on your device.

If we use the Facebook Pixel on our website, it allows us to measure the effectiveness of our Facebook advertising by understanding the actions visitors take on our site. Meta's use of this data is governed by their Data Policy at facebook.com/policy.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing services, maintaining business records, and complying with legal obligations. Customer project records are typically retained for a minimum of seven (7) years for business and warranty purposes.

7. Your Rights & Choices

You have the right to:

• Opt out of marketing emails — every email we send includes an unsubscribe link. You can opt out at any time without affecting your ability to receive project-related communications.
• Request access to your information — you may request a copy of the personal information we hold about you.
• Request correction or deletion — you may ask us to correct inaccurate information or delete your personal data, subject to our legal and business record obligations.

To exercise any of these rights, contact us using the information in Section 10 below.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: